Frequently Asked
Questions
Get answers to common questions about CareLine services, costs,
and how we help accident victims.
Getting Started
What should I do immediately after a car accident?
First, ensure everyone's safety and call 911 if there are injuries. Then call CareLine at 833-811-CARE. We'll guide you through the next steps and connect you with the right medical and legal professionals immediately. Don't admit fault or accept quick settlement offers from insurance companies.
How fast can I get help after calling CareLine?
We connect you with professionals immediately - often within minutes of your call. Medical appointments can typically be scheduled within 24-48 hours, and legal consultations can happen the same day. Our goal is to eliminate delays when you need help most.
Do I need insurance to use CareLine services?
No, you do not need insurance to use our services. We connect you with medical providers and attorneys who work on a contingency basis or accept alternative payment arrangements. Your lack of insurance will never be a barrier to getting the help you need.
Costs & Payment
How much does it cost to use CareLine?
There are absolutely no upfront costs to use CareLine. We don't charge fees for our referral services. The attorneys and medical providers we connect you with may work on contingency (paid only if you win your case) or other no-upfront-cost arrangements.
What if I can't afford medical treatment?
This is exactly why CareLine exists. We connect you with medical providers who understand injury cases and often work with liens or other arrangements where you don't pay upfront. Your financial situation should never prevent you from getting necessary medical care.
Are there any hidden fees?
Absolutely not. CareLine is completely transparent about costs - which is none for our services. Any fees from attorneys or medical providers will be clearly explained upfront, with most working on contingency or lien basis.
Legal & Medical Help
Can I use CareLine if I already have a lawyer?
Yes, absolutely. If you already have legal representation, we can still help connect you with medical providers who understand injury cases. We can also provide second opinions or additional legal resources if needed.
What types of accidents do you handle?
We handle all types of personal injury cases including car accidents, truck accidents, motorcycle crashes, slip and falls, workplace injuries, and more. If you've been injured due to someone else's negligence, we can help.
How do I know if I need a lawyer for my accident?
If you've been injured, have medical bills, missed work, or are dealing with insurance companies, you likely need legal guidance. Our attorneys can provide free consultations to help you understand your rights and options.
What if my case isn't worth much money?
Every injury case deserves proper attention. Even if your case seems small, you may be entitled to compensation for medical bills, lost wages, pain and suffering, and future medical needs. Let our professionals evaluate your case - there's no cost to find out.
Our Services
What makes CareLine different from just calling lawyers directly?
CareLine provides coordinated care - we connect you with both medical and legal professionals who work together. We handle the research, vetting, and coordination so you don't have to make dozens of calls while you're injured. It's truly one call for everything you need.
Are your attorneys and doctors experienced?
Yes, every professional in our network is carefully vetted for experience, credentials, and track record. We only work with attorneys who specialize in personal injury and medical providers who understand trauma and injury treatment.
Do you provide services nationwide?
Yes, we have a nationwide network of professionals. No matter where your accident occurred, we can connect you with qualified local attorneys and medical providers in your area.
Can you help with workers' compensation cases?
Yes, we can connect you with attorneys who specialize in workers' compensation and medical providers who treat work-related injuries. These cases have specific requirements and deadlines, so it's important to get help quickly.
Process & Timeline
How long do injury cases typically take?
Every case is different. Simple cases might resolve in a few months, while complex cases can take 1-2 years or longer. Your attorney will give you a realistic timeline based on your specific situation. The important thing is to start the process quickly to protect your rights.
What information should I have ready when I call?
Have basic information about your accident ready: when and where it happened, other parties involved, insurance information if available, and details about your injuries. Don't worry if you don't have everything - we'll help you gather what's needed.
Will I have to go to court?
Most personal injury cases settle out of court. Your attorney will work to negotiate a fair settlement with insurance companies. If a fair settlement can't be reached, your attorney will be prepared to take your case to court.
Need Immediate Help?
Don't let questions delay getting the help you need.
Our team is standing by to assist you.
Emergency Line
833-811-CARE
Available 24/7 for immediate assistance
Live Support
Speak with a Specialist
Get personalized answers to your questions
Common Scenarios We Help With
Real situations where CareLine makes a difference.
"I was in a car accident but don't have insurance"
We connect you with medical providers who treat accident victims regardless of insurance status, often working on a lien basis.
"The insurance company offered me a settlement"
Before accepting any offer, speak with one of our attorneys for a free consultation to ensure you're getting fair compensation.
"I'm in pain but can't afford to see a doctor"
Our medical providers specialize in treating accident victims and often work with payment arrangements that don't require upfront costs.
"I don't know if I need a lawyer"
Our attorneys provide free consultations to help you understand your rights and whether legal representation would benefit your case.
"The other driver's insurance is denying my claim"
This is exactly when you need legal help. Our attorneys specialize in dealing with difficult insurance companies and protecting your rights.
"I was hurt at work and don't know what to do"
Workers' compensation cases have strict deadlines. We'll connect you with specialists who handle workplace injury cases.
Still Have Questions?
Don't let uncertainty delay getting the help you need. Our caring team is here to answer
all your questions and guide you through every step.
Because care starts with a call.
